Omnichannel Customer Services
Multilingual, Multicompany Cognitive
Cognitive IBM Watson based transactional channel for human language interaction
Improves the availability of live agents to assist consumers with more complex inquiries
Provides consumers with navigational assistance with general and specific tasks including, but not limited to Quotation, FNOL, Assisting/Replacing Call center, Brokers, Agents.
Serve as an active purchaser, including creating competitive processes increasing Customer experience
Beth Platform provides robust ML-based support for dialogue management and extensive conversational flows
Can be easily retrained, updated for corrections, changes and new information